Basic Troubleshooting Guide

Hello!
Have you ever felt frustrated when something goes wrong on your laptop, and you are not sure what to do or who to approach for help?

Before reaching out to your IT department, here are some simple troubleshooting steps you can try.

1. Check with Other Users

If you are facing an issue, check with your colleagues to see if they are experiencing the same problem.

• If multiple users are affected, it could be a system-wide issue
• If you are the only one affected, the issue may be specific to your device or account

⚠️ Important: Make sure you are comparing the same scenario (e.g. same system, same access method, same timing) to avoid confusion.

2. Restart the Application

Try restarting the application you are using.

• Close the application completely
• Reopen it and check if the issue still persists

This simple step can often resolve minor glitches.

⚠️ Important: Ensure the application is fully closed (not running in the background) before reopening it.

3. Check Your Device

Open Task Manager and review your device performance:

• Go to Performance tab
• Check CPU and Memory usage
• Look at the system Uptime

Uptime refers to how long your device has been running without a restart.

⚠️ Important: Before restarting your device, ensure that all your work is saved and applications are properly closed to avoid any data loss.

If your device has been running for several days or is performing slowly, try restarting it.
Tip: Restarting your device every few days can help maintain performance.

4. Take Note of Recent Changes

Think about what might have triggered the issue:

• Are you working from a different location or country?
• Has there been any recent system or policy change?
• Are you using a new application or a different way of accessing a system (e.g. browser instead of desktop app)?

⚠️ Important: Even small changes (such as password updates or VPN usage) can affect system access.

5. Before Contacting IT

If the issue is still not resolved, you can reach out to your IT department or vendor.
Providing the following details will help speed up the support process:

• Description of the issue
• Any recent changes observed
• Steps you have already tried:
1. Checked with other users
1. Restarted the application
1. Restarted the device

⚠️ Important: Include screenshots or error messages where possible. This helps IT teams diagnose the issue faster.

These are some simple troubleshooting steps you can try before seeking IT support. They can help save time and make it easier for IT teams to assist you more effectively.

If you have further questions or would like to learn more, feel free to reach out.